Consumer LAW GUIDES

What Rights Do You Have in Restaurants?

As a service provider, restaurants must abide by similar rules to those of banks, transport services, shops and utility providers. The law stipulates the levels of service that a customer can expect and if the restaurant fails to meet these expectations,...

The Law on Parking Tickets

Parking tickets are infuriating penalties for not having observed restrictions, limits and markings when parking a car. With more than 70 different reasons for why a parking ticket can be given, a huge number of drivers are presented with these fines...

Compensation for Flight Delays and Cancellations

When a passenger books a flight that departs from a European country or the flight is with a European airline, they may have certain rights under EU law if that flight is delayed or cancelled. This means that such passengers will be offered support and...

Advertising the wrong price. Do stores have to honour pricing mistakes?

When a shop advertises a product at a wrong price, the customer may find that they are able to buy the item at a lower price than normal. These are sometimes called a price glitch. The legal rights that the customer has will depend on whether they have...

Consumer Rights When a Company Goes Out of Business or Stops Trading

When a company stops trading or goes out of business, the implication spread much further than the business owners and employees. Customers can suffer significant losses if they have undelivered purchases or orders when a company goes out of business,...

TV License Laws

TV Licences are legal permissions that allow a person to install and use a television, watch programmes online and download BBC programmes when required. The TV Licence is required irrespective of which channels a person watches and is not, as is often...

How to Report Fake or Counterfeit Goods?

A person who sells a counterfeit product may be guilty of a criminal offence by selling fake goods or through giving a false description of goods to consumers. If you have purchased an item that you later find out to be counterfeit, you have a legal...

Consumer Rights On Late and Non-Delivered Goods

When you make a purchase online, by phone or through mail order and your item does not arrive or arrives later than expected, you are entitled to request a refund from the seller. It is the seller's legal duty to ensure that items purchased from them...

Statutory Rights when Buying Goods at Auction

The rights that you have when buying at auction will depend upon the type of auction that you use. This can make shopping in this way a little complicated. However, by understanding your rights, you will be able to enjoy your auction experience and with...

Consumer Rights on Faulty Products

If you purchase a product that you later find to be faulty, you have the legal right to a refund, repair or replacement depending upon how long you have owned the product. The law serves to offer protection to customers who have inadvertently purchased...

Consumer Rights to Return Goods

Legal protection is offered to buyers of products in shops, online, by phone and through mail orders to enable them to return goods that they decide are no longer required. Many shops will offer return policies that give sufficient time for the consumer...

The Law on Cold Calling

One of the most frequent and irritating nuisances that occurs on a widespread scale within communication is that of nuisance and unwanted sales and marketing calls. Whether automated or from a live caller, these calls are often undesired and irrelevant....