Consumer LAW GUIDES

What Rights Do You Have in Restaurants?

As a service provider, restaurants must abide by similar rules to those of banks, transport services, shops and utility providers. The law stipulates the levels of service that a customer can expect and...

Compensation for Flight Delays and Cancellations

When a passenger books a flight that departs from a European country or the flight is with a European airline, they may have certain rights under EU law if that flight is delayed or cancelled. This means...

The Law on Cold Calling

One of the most frequent and irritating nuisances that occurs on a widespread scale within communication is that of nuisance and unwanted sales and marketing calls. Whether automated or from a live caller,...

Consumer Rights On Late and Non-Delivered Goods

When you make a purchase online, by phone or through mail order and your item does not arrive or arrives later than expected, you are entitled to request a refund from the seller. It is the seller's legal...

Advertising the wrong price. Do stores have to honour pricing mistakes?

When a shop advertises a product at a wrong price, the customer may find that they are able to buy the item at a lower price than normal. These are sometimes called a price glitch. The legal rights that...

How to Report Fake or Counterfeit Goods?

A person who sells a counterfeit product may be guilty of a criminal offence by selling fake goods or through giving a false description of goods to consumers. If you have purchased an item that you later...

Consumer Rights to Return Goods

Legal protection is offered to buyers of products in shops, online, by phone and through mail orders to enable them to return goods that they decide are no longer required. Many shops will offer return...

How to Complain About Poor Building Work

Being the victim of poor building work can be incredibly disappointing, leading to inhabitable property, significant financial loss and emotional distress. In order to reach a resolution and minimise...

Consumer Rights When a Company Goes Out of Business or Stops Trading

When a company stops trading or goes out of business, the implication spread much further than the business owners and employees. Customers can suffer significant losses if they have undelivered purchases...

The Law on Parking Tickets

Parking tickets are infuriating penalties for not having observed restrictions, limits and markings when parking a car. With more than 70 different reasons for why a parking ticket can be given, a huge...

TV License Laws

TV Licences are legal permissions that allow a person to install and use a television, watch programmes online and download BBC programmes when required. The TV Licence is required irrespective of which channels a person watches and is not, as is often...

Consumer Rights on Faulty Products

If you purchase a product that you later find to be faulty, you have the legal right to a refund, repair or replacement depending upon how long you have owned the product. The law serves to offer protection...

Alternative Dispute Resolution

When problems arise with consumer and trader relationships, situations can get fraught quickly and so it is vital that formal processes are in place to help both parties solve a problem without legal hearings and the associated costs. Alternative Dispute...