How to legally get a refund for online item purchased from overseas company?

Posted on 24 Oct 2018

i purchase a battery for my camcorder with a company online using a uk web address and the returns postal address is registered in the uk but the company itself is from hong kong. i purchased the item over 8 weeks ago it still hasnt been delivered and they refuse to issue a refund until i post the item back to them. i have made numerous complaints and even threatened legal action but to no avail. How do i proceed with getting my money back from this company?

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